Reference

Legal Framework Governing Your Account on tabel hk

Your account on tabel hk operates under a clear legal structure — covering data handling, cookie use, account security, and the scope of our obligations to you.

Kebijakan Data PenggunaSyarat Penggunaan AkunDANA, OVO, GoPay, QRISPerlindungan Informasi PribadiHak Akses & Permintaan Pengguna
tabel hk Legal Framework Governing Your Account on tabel hk
JALUR KONTAK HUKUM

Contact Us on Legal and Policy Matters

If you have a legal query — a data access request, a request to correct account information, or a question about how your DANA or OVO transaction is recorded — our team…

Live Chat Hukum Reach our policy-aware support team via live chat, available 07:00–23:00 WIB every day. Raise data access requests, account security concerns, or policy clarifications directly in the chat window.
Email Resmi Send formal legal requests — including data deletion or correction requests — to our legal email address. We aim to acknowledge within 24 hours and resolve within 3 working days from receipt.
Pusat Bantuan Akun Our account help centre holds written policy documents, cookie disclosures, and data retention schedules you can read before submitting a formal request. Accessible from any device after logging in.
STANDAR KEAMANAN AKUN

How tabel hk Handles Data, Cookies and Account Security

Across every aspect of your account — from the moment you deposit via QRIS to the moment you log out — we apply layered security and transparent data practices.

Enkripsi Data Sesi

Every session on tabel hk is encrypted end-to-end using TLS 1.3. Your account credentials, DANA deposit confirmations, and session tokens are never transmitted in plain text across our infrastructure.

Penggunaan Cookie

We use strictly necessary cookies to maintain your login state and preference settings. Analytics cookies are only activated with your consent, managed via the cookie banner shown on your first visit to our site.

Retensi Data Transaksi

Transaction records linked to your OVO or GoPay deposits are retained for the statutory period required under applicable Indonesian financial regulations. After that period, data is permanently deleted from our active systems.

Akses Akun & Verifikasi

Account login is protected by two-step verification available on both mobile and desktop. If you believe your account has been accessed without authorisation, contact us immediately via live chat to trigger an account freeze.

Permintaan Perubahan Data

You have the right to request correction or deletion of your personal data at any time. Submit your request via our legal email channel — we will confirm receipt within 24 hours and complete the action within 3 working days.

Siapa yang Mengelola Data Anda

tabel hk acts as the data controller for all account and payment information. Our legal team reviews data practices quarterly to ensure alignment with applicable rules, and you can ask for a contact name by emailing our support address.

Legal Questions You Are Likely to Ask

The queries below cover the legal and policy topics that come up most often from accounts based in Indonesia. If your question is not answered here, our live chat team is available 07:00–23:00 WIB to assist you directly.

We collect your name, email address, and the payment method you use — such as DANA, OVO, GoPay or QRIS. We do not collect more than is needed to operate your account and process your transactions securely.

Transaction records are retained for the statutory period defined under applicable Indonesian financial regulations. Once that period expires, records are deleted from our active systems. You may request a summary of your records at any time.

Yes. Send a formal deletion request to our legal email address. We will confirm receipt within 24 hours and complete the deletion within 3 working days, subject to any statutory retention obligations that may apply to specific transaction records.

Some features and services depend on local law. Where local law permits, you will have full access to the account functions described on this site. Our support team can clarify which features apply to your region.

All payment data is encrypted using TLS 1.3 during transmission and stored in isolated, access-controlled environments. We do not share your DANA or GoPay transaction details with third parties outside our legal and payment processing obligations.

We use strictly necessary cookies for login and preferences, and optional analytics cookies that require your consent. You can manage cookie consent through the banner shown on your first visit, or update your preferences from the account settings page.

Contact our live chat team immediately — available 07:00–23:00 WIB daily. We can trigger an account freeze within minutes of your report, then guide you through the identity verification steps needed to restore secure access.