Reference

How tabel hk Handles Your Personal Data

At tabel hk, we are specific about what personal data we collect, how long we keep it, and who can access it — because your account security depends…

End-to-end data encryptionDANA, OVO, GoPay & QRIS payment data protectedAccount data held only as long as requiredYour right to request deletion
tabel hk How tabel hk Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove the personal data we hold on your account, our privacy team is reachable through three direct channels — no automated bots, no generic queues.

Live Chat Reach our privacy-aware support staff via live chat on the tabel hk site, available daily from 07:00 to 23:00 WIB. State your account email and the specific data request you need handled.
Email Request Send a written data request to our dedicated privacy address. We confirm receipt within two hours during operating hours and resolve most requests within one business day for Indonesian accounts.
Account Portal Log into your tabel hk account, navigate to Settings, then Data & Privacy. From there you can download a copy of your stored profile data or submit a deletion request directly without contacting support.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Every tabel hk account sits behind layered security controls — from the moment you enter your email at registration to the point a DANA or OVO withdrawal clears to your wallet.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences in your browser settings at any time; disabling analytics cookies does not affect your ability to access account features or deposit.

Account Security

Your login credentials are hashed using industry-standard algorithms — we cannot read your password, only verify it. Two-factor authentication is available in Account Settings and we recommend enabling it the first time you access a new device.

Data Retention

We keep transaction records — including your DANA and GoPay deposit history — for twelve months to support dispute resolution. Profile data is deleted within thirty days of a verified account closure request, unless local law requires a longer retention period.

Third-Party Access

We do not sell or rent your personal data. Payment processors such as those handling QRIS and OVO transactions receive only the minimum data needed to authorise a transfer; they operate under their own data agreements and Indonesian financial regulations.

Data Correction Rights

If your registered name, phone number or email address is incorrect, you can update most fields directly in Account Settings. For fields locked after verification, submit a correction request via live chat and our team will process it within one business day.

Breach Notification

In the unlikely event of a data security incident affecting your account, we will notify you by email within 48 hours of confirming the scope, outline what data was involved, and tell you the steps we have taken to contain the issue.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from Indonesian accounts about how we handle personal data. If your question is not covered here, use the live chat channel between 07:00 and 23:00 WIB and our team will respond with a specific, account-level answer.

We collect your name, email address, date of birth, and phone number at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, we also record transaction timestamps and amounts to maintain your account ledger accurately.

We store a tokenised reference — not your full wallet credentials — when you use DANA or OVO. The actual payment authorisation is handled by the payment processor. We never hold live wallet PINs or passwords on our servers.

Log in, go to Settings, then Data & Privacy, and select 'Download My Data'. You will receive a JSON file containing your profile and transaction history within two hours. Alternatively, contact support via live chat and we will prepare it manually.

Yes. Submit a deletion request through the Account Portal or via email. We remove your profile data within thirty days. Transaction records may be retained longer where local law requires it for financial compliance purposes.

No. We do not share personal data with advertisers. Anonymised, aggregated usage statistics may be used internally to improve the platform, but these cannot be traced back to your individual account or payment activity.

Most contact details can be edited directly in Account Settings. If the field is locked after identity verification, reach our support team via live chat between 07:00 and 23:00 WIB; corrections are processed within one business day.

Your profile is deactivated immediately on confirmed closure. Personal data is deleted within thirty days. QRIS and DANA transaction logs are retained for twelve months in accordance with Indonesian financial record-keeping requirements, then permanently removed.